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Adelaide Plains Council welcomes feedback from the community in the Adelaide Plains Council Community Satisfaction Report undertaken in June this year.

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Media Release

Adelaide Plains Council - Community Survey

Adelaide Plains Council welcomes feedback from the community in the Adelaide Plains Council Community Satisfaction Report undertaken in June this year.

Mayor Tony Flaherty said while the survey results show there is much work to be done to improve Council services, it also shows that Council is heading in the right direction.


Mayor Flaherty said this is the first survey of its kind for Council and it will be used as a benchmark tool to plot Council’s progress and identify and prioritise areas that need attention.

“This survey signifies Council’s commitment to being accountable and transparent and we now have a thorough and detailed report to track Council’s progress in future years,” Mr Flaherty said.

“While we are disappointed that the general level of satisfaction with Council is not what it should be, we are pleased it rated higher, at 56 per cent, for residents who have interacted with Council in the 12 months leading up to the survey.

“What we have learned from this is that we need to continue to focus on improved customer service, and we are committed to implementing processes to ensure the satisfaction level improves in the months and years ahead.

“The 37 per cent who are neither satisfied or dissatisfied indicates the need to communicate better with residents.

“Implementing change is taking longer than we expected when we embarked on the journey after the last election in late 2014, but we are confident we are making progress and we want the community to know we have a steadfastness to stay the course.”

The Mayor said it is pleasing to see the importance placed by the community on stormwater management and roads, which are areas of high priority for Council.

CEO, James Miller, said the survey provides valuable information that can be used to make positive changes at Council.

“The results are vastly better than they would have been had Council undertaken this survey in 2015, when Council was facing significant challenges on many fronts,” he said.

“It has been 18 months since a major restructure took place within Council and it is clear that there is more work to be done to improve our level and quality of engagement with the community.

“The results re-affirm the important role of the organisation review, which is underway, will play in shaping positive outcomes in customer service and delivery.

“Positive, systemic change takes time. We feel on the right track.”

Media Release - Community Survey(433 kb)

Adelaide Plains Council Community Satisfaction Summary Report(1606 kb)

Adelaide Plains Council Community Survey Final Report(5380 kb)

 

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2a Wasleys Road

PO Box 18

Mallala SA 5502

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