Coronavirus (COVID-19) Health Alert

Temporary Office Closure

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

telephone on 8527 0200
email at info@apc.sa.gov.au
website at www.apc.sa.gov.au

COVID-19 Information

If you are concerned about COVID-19 go to the Australian Government Department of Health website for the latest medical advice and official reports by clicking here www.health.gov.au/.

For information relating to Adelaide Plains Council please visit www.apc.sa.gov.au/our-council/coronavirus-covid-19

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Customer Service

Adelaide Plains Council is committed to providing quality customer service and forging positive relations with our residents, ratepayers and visitors.

Our Customer Service Team rotate between two offices – our Principal office at Mallala and our Service Centre located at Two Wells, ensuring they are kept up to date with what is happening within our region.

Our staff answer a wide range of customer queries and requests daily, including but not limited to, enquiries regarding missing animals, updating personal details and providing information regarding local services available within the district, local history.

The majority of enquiries made over the phone or in person will be dealt with by the Customer Service Officers at the time the enquiry is made, however if our customers require more detailed and informative responses, the Customer Service Officers will seek assistance from the appropriate department.

Council utilises a Customer Request Management System to handle customer requests, which enables staff to follow-up and resolve matters in a timely manner.

Our Customer Service Charter has been developed to reflect our commitment to our customers.

Customer Service Charter

If you would like to make a request for service you can do so via:

If you would like to make a comment, compliment or provide feedback to Council you can do so via: