Coronavirus (COVID-19) Health Alert

COVID-19 Information

If you are concerned about COVID-19 go to the South Australian Government website dedicated to COVID-19 for the latest medical advice and official reports by clicking here

For information relating to Adelaide Plains Council please visit

Dismiss alert

Customer Service

Adelaide Plains Council is committed to providing quality customer service and forging positive relations with our residents, ratepayers and visitors.

Our Customer Service Team rotate between two offices – our Principal office at Mallala and our Service Centre located at Two Wells, ensuring they are kept up to date with what is happening within our region.

Our staff answer a wide range of customer queries and requests daily, including but not limited to, enquiries regarding missing animals, updating personal details and providing information regarding local services available within the district, local history.

The majority of enquiries made over the phone or in person will be dealt with by the Customer Service Officers at the time the enquiry is made, however if our customers require more detailed and informative responses, the Customer Service Officers will seek assistance from the appropriate department.

Council utilises a Customer Request Management System to handle customer requests, which enables staff to follow-up and resolve matters in a timely manner.

Our Customer Service Charter has been developed to reflect our commitment to our customers.

Customer Service Charter

If you would like to make a request for service you can do so via:

If you would like to make a comment, compliment or provide feedback to Council you can do so via: