SA Power Networks manages public lighting and street lighting assets for local councils and the Department of Planning, Transport and Infrastructure (DPTI). We provide a range of services for these assets, including lighting design, installation and maintenance.
In some cases councils and DPTI may choose to maintain their own public lighting assets, in which case we simply provide a connection to the distribution network. Most often, those responsible for public lighting choose the full asset provision and maintenance service we provide. SA Power Networks also coordinates street light out reporting and repairs for these assets.
Our Service Standards
SA Power Networks aims to repair street lights which have gone out and for which we are responsible within five (5) business days in the Adelaide metropolitan and CBD area, Whyalla, Mount Gambier, Mount Barker, Gawler, Stirling, Murray Bridge, Port Augusta, Willunga, Port Pirie and Port Lincoln, and ten (10) business days elsewhere, from the date on which the fault comes to our attention.
If you are the first person to report the faulty street light, we will pay you $25* (including GST) for each period (five or 10 days as outlined above) in which the light is not repaired. While you may make any number of faulty street light reports on any day in respect of street lights for which we are responsible: a report made on a Saturday, Sunday, or public holiday will be deemed to occur on the next business day; and our liability to pay you $25 for each period in which a faulty street light is not repaired, relates only to the first 40 faulty street lights you make on that day (including deemed reports).
Should the faulty street light you report not be the responsibility of SA Power Networks, we will pass on the information to the relevant party who is responsible for the repair, however in these circumstances no payment is applicable.
How to Report a Faulty Street Light
To report a faulty street light, visit www.sapowernetworks.com.au/slo to use our online reporting system.
Online street light fault reporting combines SA Power Networks street light data with Google maps to provide you with an easy way to notify SA Power Networks when and where a street light is in need of repair.
You can search for the street light in a number of ways including:
- by street (eg 1 Anzac Highway, Keswick),
- by intersection (eg CNR of South Rd and Grand Junction Rd),
- by landmark/point of interest (eg Art Gallery of SA), or
- by train/bus/tram stop (eg stop 5, Goodwood Rd).
Zooming in on the map will display available lights to be reported as green circles and reported lights as red diamonds.
Click on agreen circle to report it and complete your details in the online reporting form. You can also elect to receive a text message when the job has been attended by ticking the ‘send me an SMS on job completion’ box.