Consultation on our office front counter hours
Our front counters at our Mallala and Two Wells offices are usually open 5 days a week, from 9am to 5pm. Community members can visit us in person to speak to our customer service officers and ask questions, report issues, make a payment, access documents, or at Two Wells, speak to our planning team.
Unfortunately, we have had to temporarily close our front counters several times over the last few months due to resourcing shortages. When we don't have enough customer service staff to cover both offices, the Mallala Office takes priority to remain open as our nominated Principal Office (a legal requirement).
We know that it is frustrating to arrive to a closed front counter when it would ordinarily be open, and that makes it difficult to plan ahead. Before we make any changes, we want to understand your preferences and expectations of our front counter customer service.
Published 19 March 2025