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Coronavirus (COVID-19)

Adelaide Plains Council Response Measures – Updated 1 September 2023

Adelaide Plains Council is continuing to follow safety measures as recommended by SA Health. If interested, you can find up-to-date information by visiting https://www.sahealth.sa.gov.au/

To assist in helping to reduce the spread of COVID-19, although not mandatory you could consider:

  • Being fully vaccinated;
  • Socially distancing yourself when and where possible;
  • Practising good hygiene standards particularly when hand washing;
  • Not attending Council facilities or generally being out and about if you are unwell; and
  • Wearing a mask.

Wearing a mask can be particularly helpful when you:

  • Have tested positive;
  • Are a close contact with someone who has COVID-19;
  • Are visiting those at risk of severe illness from COVID-19;
  • Are at risk of severe illness yourself;
  • Are going into crowded indoor public places; and when you
  • May not be able to socially distance from others, e.g. when using public transport.

Close contacts need to know that:

  • You are at greater risk of contracting COVID-19 if you have close contact with someone who has COVID-19;
  • Close contact includes living with or having spent a lot of time indoors with someone who has COVID-19;
  • If you are a close contact but have no symptoms you can: conduct a rapid antigen test (RAT) to help with early detection of infection, monitor for symptoms, socially distance yourself from others and wear a mask when in indoor places with others; and
  • Following these guidelines for at least 7 days will help to protect the community and in particular people who have health vulnerabilities, while you are potentially infectious.

If you test positive for COVID-19:

  • If you test positive using a RAT you should report your positive result to SA Health using the online form available on SA Health website. If you can’t report it online and think you may be eligible for COVID-19 treatment, speak to your doctor;
  • After you have reported your result you will received a message from SA Health with more information;
  • If you test positive, you may be infectious for up to 10 days but you are most infectious in the two days before your symptoms start and while you have symptoms (runny nose, sore throat, cough and fever);
  • To reduce the risk to others stay home until your acute symptoms have cleared (usually 5-7 days);
  • If you must leave the house wear a mask when indoors or on public transport, avoid large gatherings and crowded indoor places, don’t visit people at high risk of severe illness or anyone in hospital, or aged or disability care facility for at least 7 days; and
  • In an emergency, or if you have severe symptoms such as difficulty breathing at rest or chest pain, call 000 and tell them you are COVID-19 positive.

Services you can access via Council’s website or by telephone include:

  • Customer requests or feedback;
  • Dog registrations via the DACO website;
  • Lodging and tracking development applications;
  • Ordering items from our libraries, including e-books;
  • Payments, including for rates and fines; and
  • Request graffiti removal.

Mental Health Support Services to contact if you or someone you know is struggling with their mental wellbeing:

Previous Updates

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (Updated 4 July 2022)

Adelaide Plains Council is continuing to follow safety measures due to the spread of the Coronavirus. These measures include:

  • Encouraging members of the public to contact Adelaide Plains Council’s Customer Service staff via:
  • Although no longer mandatory, we encourage the wearing of face masks when attending any Council facility, including our libraries
  • Social distancing of 1.5 metres
  • Not attending Council facilities if you are unwell

Services you can access via Council’s website or by telephone include:

  • Customer requests or feedback
  • Payments, including for rates and fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Dog registrations (via the DACO website)

Further information regarding COVID-19 is provided below.

Where can I find up-to-date information?

SA Health website https://www.sahealth.sa.gov.au/ includes:

  • Vaccinations
  • Testing centres
  • Close contact requirements
  • Exposure locations
  • The SA Health Facebook page shares regular information updates.

Support Services

Who can I contact if I need help with my mental health, or have a friend or family member who needs help?

If you or someone you know is struggling with their mental wellbeing, there are support services available online at:

  • Lifeline or 13 11 14
  • Beyond Blue or 1300 224 636
  • Headspace
  • SA COVID-19 Support
  • SA COVID-19 Mental Health Support Line 1800 632 753 open 8am to 8pm 7 days per week, or chat online via the COVID-19 Virtual Support Network accessible online.
  • Disability Information Helpline: 1800 643 787 – provides information and referrals for people with a disability who need help because of Coronavirus (COVID-19)
  • Older Person’s COVID-19 Support line: 1800 171 866 – has been set up to provide information, support and check on older Australian’s.
  • Thirrili (for Aboriginal and Torres Strait Islander communities): 1800 841 313 9am to 5pm (Monday to Friday).
  • ASKPEACE (for culturally and Linguistically Diverse communities): 08 8245 8110

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 27 July 2021)

In line with State Government advice of Tuesday 27 July 2021 regarding the lifting of the SA lockdown, Council offices and facilities will reopen as usual from Wednesday 28 July 2021 and normal service levels will resume.

We encourage customers to consider the following alternatives to physically attending the Council offices where possible:

Services you can access via Council’s website or by telephone include:

  • Customer Requests
  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations (via the DACO website)

We ask that customers entering our Council facilities observe the relevant restrictions which currently include:

  • distancing of 1.5 metres
  • one person per 4 square metres (you may be asked to wait outside until it is your turn to be served)
  • the mandatory use of masks in public places including Council’s front office areas

Please seek the latest advice via SA Health and at covid-19.sa.gov.au


The Coronavirus (COVID-19) pandemic is a constantly evolving situation. We will continue to keep you updated on local impacts on this page, which we will continue to update as required.

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 20 July 2021)

[Download] Public Notice - Council Office and Library Closure

An announcement has been made regarding changes to public activity restrictions. Level 5 restrictions will be in place from 6:00pm Tuesday, 20 July 2021. Learn more at covid-19.sa.gov.au/response

On this page

COVID-19 hot spot Activity restrictions Travel restrictions


The Coronavirus (COVID-19) pandemic is a constantly evolving situation. We will continue to keep you updated on local impacts on this page, which we will continue to update as required.

Travel Restrictions

Travel Restrictions

Public Notice - Council Offices and Library Re-Open

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 22 November 2020)

The Coronavirus (COVID-19) pandemic is a continuing global crisis, and the Commonwealth and State Government’s responses are evolving continually.

Adelaide Plains Council continues to monitor the situation closely and enact measures to protect the health of our community, visitors and staff, and to help prevent the spread of COVID-19.

Actions being taken by Council are in-line with advice and direction from the State Government, and relevant Government Health Authorities.

During this time, Council encourages our residents to play their part – observe stricter personal hygiene and social distancing, stay away from public places if you are unwell, be respectful to our staff and look out for the vulnerable members of your community.

Key changes since Council’s last update highlighted below:

South Australian Emergency Management Directions

The latest Emergency Management (Stay at Home No 3) (COVID-19) (Revocation) Direction 2020, was made on 21 November 2020 and is available here.

COVID-Safe Plans

Businesses that have been required to close as part of COVID-19 restrictions must create a COVID-Safe Plan before they can re-open. If you are unsure if you need to have a plan in place, please visit www.covid-19.sa.gov.au/recovery/create-a-covid-safe-plan.

Sporting clubs and community groups are also strongly encouraged to complete a COVID-Safe Plan to prepare for re-opening their activities and programs. You will need to know the size of your facility to determine the number of people permitted in each room. SafeWork Australia has a range of checklists in their COVID-Safe resource kit to assist you to meet the required conditions. https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit.

Signage

Signage templates for display around businesses and sporting facilities are available from the Australian Government and SA Health can be downloaded from:

Council Libraries and Events

The Adelaide Plains Library (Two Wells) reopened its doors on Tuesday 24 November 2020 to normal hours of operation. Similarly, our Mallala Library branch welcomed back patrons on Wednesday 25 November 2020.  Initially services were restricted to patrons only returning and borrowing items for a limited time. However, as COVID-19 restrictions have gradually lifted, most services have now resumed with social distancing measures and hygiene requirements in place for both patrons and staff. Please visit our Facebook page at www.facebook.com/AdelaidePlainsLibrary/, or alternatively contact Council’s Library staff on 8520 2100, for further details.

Council’s Windsor Depot Library branch reopened on Sunday 29 November 2020.

Our Justice of the Peace service recommenced at the Two Wells Library as from Saturday 28 November 2020.

Our popular events are now finally returning. Safety measures have been put into place in line with SA Health Guidelines, which will include adherence to social distancing measures, limited numbers in attendance and hand sanitiser stations.

Council continues to work closely with those person and community groups that have community events planned for the coming months.

Playgrounds and Skate Parks

Our playgrounds reopened from 13 May 2020. The community is now able to enjoy the use of these spaces again by following the required social distancing protocols and good hygiene practices.

FAQs – Frequently Asked Questions

Will Council be cleaning/sanitising the play equipment?

No. Playgrounds are used by a variety of people and it is simply not possible to clean the equipment after each use, so it is vitally important to exercise good hygiene before, during and after using equipment.

Do I need to take hand sanitiser to the playground?

This is a great idea as many within the community love to use our playgrounds. Again, exercising good hygiene is essential to stopping the spread.

Should I clean shared facilities and play equipment before use?

You have a personal and community responsibility to practice good hygiene when in the community, particularly when using equipment that is accessible to everyone. Please wipe down equipment before and after use, and also use hand sanitiser before and after touching surfaces.

Access to Council Offices and Meetings

Can I come to the Council office?

Yes, you can although we encourage you to contact Council over the phone (8527 0200) by e-mail (info@apc.sa.gov.au), or visit our website at www.apc.sa.gov.au for information.

We thank you for your patience in the event that Council staff are required to limit access to a particular facility for a period of time to ensure compliance with social distancing and density requirements.

Are Meetings still taking place?

Meetings with Council staff

All non-essential face-to-face meetings have been cancelled. Staff will continue to utilise phone or video meeting facilities where practicable.

Should you have any queries regarding an upcoming meeting scheduled with a Council officer, please contact Council.

Monthly Council meetings

Ordinary Council Meetings scheduled for the remainder of 2020 will take place using electronic means.

Committee meetings

Council Committee meetings are also being held electronically. Please visit www.apc.sa.gov.au/our-council/meetings-of-council/committeesofcouncil for upcoming meetings dates, agendas and minutes.

Community Support Services

Disability Information Helpline: 1800 643 787 – it provides information and referrals for people with a disability who need help because of Coronavirus (COVID-19).

COVID-19 Advice for Older People Support line: 1800 171 866 – has been set up to provide information, support and check on older Australians.

COVIDSafe App

The Australian Government has launched a new voluntary coronavirus app, ‘COVIDSafe’. The app is an important public health initiative to help keep us safe from further spread of Coronavirus through early notification of possible exposure.

For more details on how to download the app go to www.health.gov.au/news/covidsafe-new-app-to-slow-the-spread-of-coronavirus.

Mental Health Support

If you feel your mental wellbeing is being impacted by the current COVID-19 crisis, support services are available online at:

SA COVID-19 Mental Health Support Line 1800 632 753 open 8am to 8pm 7 days per week, or chat online via the COVID-19 Virtual Support Network (website SACOVIDMentalHealth.org.au)

CarersSA 1800 422 737 open 9am to 6pm Monday to Friday.

Support Available for Businesses

Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains

Businesses are facing very difficult challenges and opportunities at the moment in response to the COVID-19 Pandemic. Please refer to the Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains Business Support Page for further information on how you can navigate the Pandemic.

Australian Taxation Office  

To assist businesses experiencing financial difficulty as a result of COVID-19, the Australian Taxation Office are implementing a series of relief options. These relief options will not be automatically applied, so you need to contact the Australian Taxation Office to discuss them.

If you or your business are experiencing financial difficulties because of COVID-19, phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218, or see the website

ATO website link to COVID-19 specific page

Further Information

The State Government has established a COVID-19 gateway which links to relevant information on State and Federal Government websites. This gateway can be found at www.sa.gov.au/covid-19

In addition, the following information helplines have been established:

National Coronavirus Information Helpline – 1800 020 080

Call this line if you are seeking information and advice on COVID-19. The line operated 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

SA COVID-19 Information Line – 1800 253 787

This line is available to South Australians and provides local information on COVID-19 to the general public from 8:00 am to 8:00 pm, seven days a week.

Public Notice - Council Office and Library Closure

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 20 November 2020)

The Coronavirus (COVID-19) pandemic is a continuing global crisis, and the Commonwealth and State Government’s responses are evolving continually.

Adelaide Plains Council continues to monitor the situation closely and enact measures to protect the health of our community, visitors and staff, and to help prevent the spread of COVID-19.

Actions being taken by Council are in-line with advice and direction from the State Government, and relevant Government Health Authorities.

During this time, Council encourages our residents to play their part – observe stricter personal hygiene and social distancing, stay away from public places if you are unwell, be respectful to our staff and look out for the vulnerable members of your community.

Key changes since Council’s last update highlighted below:

South Australian Emergency Management Directions

The latest Emergency Management (COVID-19) (Stay at home No 2) Direction 2020, was made on 20 November 2020 and is available here.

COVID-Safe Plans

Businesses that have been required to close as part of COVID-19 restrictions must create a COVID-Safe Plan before they can re-open. If you are unsure if you need to have a plan in place, please visit www.covid-19.sa.gov.au/recovery/create-a-covid-safe-plan.

Sporting clubs and community groups are also strongly encouraged to complete a COVID-Safe Plan to prepare for re-opening their activities and programs. You will need to know the size of your facility to determine the number of people permitted in each room. SafeWork Australia has a range of checklists in their COVID-Safe resource kit to assist you to meet the required conditions. https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit.

Signage

Signage templates for display around businesses and sporting facilities are available from the Australian Government and SA Health can be downloaded from:

Council Libraries and Events

In accordance with the Emergency Management (COVID-19) (Stay at home No 2) Direction 2020 (the Direction) issued by the Commissioner of Police on 20 November 2020, Council’s Offices and Libraries will be closed until further notice.

We will continue to provide essential services to our community in line with the Direction (e.g. waste kerbside collection) and customers may contact Council to request a service by:

Playgrounds and Skate Parks

Our playgrounds reopened from 13 May 2020. The community is now able to enjoy the use of these spaces again by following the required social distancing protocols and good hygiene practices.

FAQs – Frequently Asked Questions

Will Council be cleaning/sanitising the play equipment?

No. Playgrounds are used by a variety of people and it is simply not possible to clean the equipment after each use, so it is vitally important to exercise good hygiene before, during and after using equipment.

Do I need to take hand sanitiser to the playground?

This is a great idea as many within the community love to use our playgrounds. Again, exercising good hygiene is essential to stopping the spread.

Should I clean shared facilities and play equipment before use?

You have a personal and community responsibility to practice good hygiene when in the community, particularly when using equipment that is accessible to everyone. Please wipe down equipment before and after use, and also use hand sanitiser before and after touching surfaces.

Access to Council Offices and Meetings

Can I come to the Council office?

In accordance with the Emergency Management (COVID-19) (Stay at home No 2) Direction 2020 (the Direction) issued by the Commissioner of Police on 20 November 2020, Council’s Offices and Libraries will be closed until further notice.

We will continue to provide essential services to our community in line with the Direction (e.g. waste kerbside collection) and customers may contact Council to request a service by:

Are Meetings still taking place?

Meetings with Council staff

All non-essential face-to-face meetings have been cancelled. Staff will continue to utilise phone or video meeting facilities where practicable.

Should you have any queries regarding an upcoming meeting scheduled with a Council officer, please contact Council.

Monthly Council meetings

Ordinary Council Meetings scheduled for the remainder of 2020 will take place using electronic means.

Committee meetings

Council Committee meetings are also being held electronically. Please visit www.apc.sa.gov.au/our-council/meetings-of-council/committeesofcouncil for upcoming meetings dates, agendas and minutes.

Community Support Services

Disability Information Helpline: 1800 643 787 – it provides information and referrals for people with a disability who need help because of Coronavirus (COVID-19).

COVID-19 Advice for Older People Support line: 1800 171 866 – has been set up to provide information, support and check on older Australians.

COVIDSafe App

The Australian Government has launched a new voluntary coronavirus app, ‘COVIDSafe’. The app is an important public health initiative to help keep us safe from further spread of Coronavirus through early notification of possible exposure.

For more details on how to download the app go to www.health.gov.au/news/covidsafe-new-app-to-slow-the-spread-of-coronavirus.

Mental Health Support

If you feel your mental wellbeing is being impacted by the current COVID-19 crisis, support services are available online at:

SA COVID-19 Mental Health Support Line 1800 632 753 open 8am to 8pm 7 days per week, or chat online via the COVID-19 Virtual Support Network (website SACOVIDMentalHealth.org.au)

CarersSA 1800 422 737 open 9am to 6pm Monday to Friday.

Support Available for Businesses

Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains

Businesses are facing very difficult challenges and opportunities at the moment in response to the COVID-19 Pandemic. Please refer to the Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains Business Support Page for further information on how you can navigate the Pandemic.

Australian Taxation Office  

To assist businesses experiencing financial difficulty as a result of COVID-19, the Australian Taxation Office are implementing a series of relief options. These relief options will not be automatically applied, so you need to contact the Australian Taxation Office to discuss them.

If you or your business are experiencing financial difficulties because of COVID-19, phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218, or see the website

ATO website link to COVID-19 specific page

Further Information

The State Government has established a COVID-19 gateway which links to relevant information on State and Federal Government websites. This gateway can be found at www.sa.gov.au/covid-19

In addition, the following information helplines have been established:

National Coronavirus Information Helpline – 1800 020 080

Call this line if you are seeking information and advice on COVID-19. The line operated 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

SA COVID-19 Information Line – 1800 253 787

This line is available to South Australians and provides local information on COVID-19 to the general public from 8:00 am to 8:00 pm, seven days a week.

Public Notice - Council Office and Library Closure

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 19  November 2020)

The Coronavirus (COVID-19) pandemic is a continuing global crisis, and the Commonwealth and State Government’s responses are evolving continually.

Adelaide Plains Council continues to monitor the situation closely and enact measures to protect the health of our community, visitors and staff, and to help prevent the spread of COVID-19.

Actions being taken by Council are in-line with advice and direction from the State Government, and relevant Government Health Authorities.

During this time, Council encourages our residents to play their part – observe stricter personal hygiene and social distancing, stay away from public places if you are unwell, be respectful to our staff and look out for the vulnerable members of your community.

Key changes since Council’s last update highlighted below:

South Australian Emergency Management Directions

The latest Emergency Management (Stay at Home) (COVID-19) Direction 2020, was made on 18 November 2020 and is available here.

COVID-Safe Plans

Businesses that have been required to close as part of COVID-19 restrictions must create a COVID-Safe Plan before they can re-open. If you are unsure if you need to have a plan in place, please visit www.covid-19.sa.gov.au/recovery/create-a-covid-safe-plan.

Sporting clubs and community groups are also strongly encouraged to complete a COVID-Safe Plan to prepare for re-opening their activities and programs. You will need to know the size of your facility to determine the number of people permitted in each room. SafeWork Australia has a range of checklists in their COVID-Safe resource kit to assist you to meet the required conditions. https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit.

Signage

Signage templates for display around businesses and sporting facilities are available from the Australian Government and SA Health can be downloaded from:

Council Libraries and Events

In accordance with the Emergency Management (Stay at Home) (COVID-19) Direction 2020 (the Direction) issued by the Commissioner of Police on 18 November 2020, Council’s Offices and Libraries will be closed until further notice.

We will continue to provide essential services to our community in line with the Direction (e.g. waste kerbside collection) and customers may contact Council to request a service by:

Playgrounds and Skate Parks

Our playgrounds reopened from 13 May 2020. The community is now able to enjoy the use of these spaces again by following the required social distancing protocols and good hygiene practices.

FAQs – Frequently Asked Questions

Will Council be cleaning/sanitising the play equipment?

No. Playgrounds are used by a variety of people and it is simply not possible to clean the equipment after each use, so it is vitally important to exercise good hygiene before, during and after using equipment.

Do I need to take hand sanitiser to the playground?

This is a great idea as many within the community love to use our playgrounds. Again, exercising good hygiene is essential to stopping the spread.

Should I clean shared facilities and play equipment before use?

You have a personal and community responsibility to practice good hygiene when in the community, particularly when using equipment that is accessible to everyone. Please wipe down equipment before and after use, and also use hand sanitiser before and after touching surfaces.

Access to Council Offices and Meetings

Can I come to the Council office?

In accordance with the Emergency Management (Stay at Home) (COVID-19) Direction 2020 (the Direction) issued by the Commissioner of Police on 18 November 2020, Council’s Offices and Libraries will be closed until further notice.

We will continue to provide essential services to our community in line with the Direction (e.g. waste kerbside collection) and customers may contact Council to request a service by:

Are Meetings still taking place?

Meetings with Council staff

All non-essential face-to-face meetings have been cancelled. Staff will continue to utilise phone or video meeting facilities where practicable.

Should you have any queries regarding an upcoming meeting scheduled with a Council officer, please contact Council.

Monthly Council meetings

Ordinary Council Meetings scheduled for the remainder of 2020 will take place using electronic means.

Committee meetings

Council Committee meetings are also being held electronically. Please visit www.apc.sa.gov.au/our-council/meetings-of-council/committeesofcouncil for upcoming meetings dates, agendas and minutes.

Community Support Services

Disability Information Helpline: 1800 643 787 – it provides information and referrals for people with a disability who need help because of Coronavirus (COVID-19).

COVID-19 Advice for Older People Support line: 1800 171 866 – has been set up to provide information, support and check on older Australians.

COVIDSafe App

The Australian Government has launched a new voluntary coronavirus app, ‘COVIDSafe’. The app is an important public health initiative to help keep us safe from further spread of Coronavirus through early notification of possible exposure.

For more details on how to download the app go to www.health.gov.au/news/covidsafe-new-app-to-slow-the-spread-of-coronavirus.

Mental Health Support

If you feel your mental wellbeing is being impacted by the current COVID-19 crisis, support services are available online at:

SA COVID-19 Mental Health Support Line 1800 632 753 open 8am to 8pm 7 days per week, or chat online via the COVID-19 Virtual Support Network (website SACOVIDMentalHealth.org.au)

CarersSA 1800 422 737 open 9am to 6pm Monday to Friday.

Support Available for Businesses

Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains

Businesses are facing very difficult challenges and opportunities at the moment in response to the COVID-19 Pandemic. Please refer to the Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains Business Support Page for further information on how you can navigate the Pandemic.

Australian Taxation Office  

To assist businesses experiencing financial difficulty as a result of COVID-19, the Australian Taxation Office are implementing a series of relief options. These relief options will not be automatically applied, so you need to contact the Australian Taxation Office to discuss them.

If you or your business are experiencing financial difficulties because of COVID-19, phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218, or see the website

ATO website link to COVID-19 specific page

Further Information

The State Government has established a COVID-19 gateway which links to relevant information on State and Federal Government websites. This gateway can be found at www.sa.gov.au/covid-19

In addition, the following information helplines have been established:

National Coronavirus Information Helpline – 1800 020 080

Call this line if you are seeking information and advice on COVID-19. The line operated 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

SA COVID-19 Information Line – 1800 253 787

This line is available to South Australians and provides local information on COVID-19 to the general public from 8:00 am to 8:00 pm, seven days a week.

Adelaide Plains Council response measures to Coronavirus (COVID-19) – (updated 7 August 2020)

The Coronavirus (COVID-19) pandemic is a continuing global crisis, and the Commonwealth and State Government’s responses are evolving continually.

Adelaide Plains Council continues to monitor the situation closely and enact measures to protect the health of our community, visitors and staff, and to help prevent the spread of COVID-19.

Actions being taken by Council are in-line with advice and direction from the State Government, and relevant Government Health Authorities.

During this time, Council encourages our residents to play their part – observe stricter personal hygiene and social distancing, stay away from public places if you are unwell, be respectful to our staff and look out for the vulnerable members of your community.

Key changes since Council’s last update highlighted below:

South Australian Emergency Management Directions

The latest Emergency Management Direction, Emergency Management (Public Activities No 6) (COVID-19) Direction 2020, was made on 5 August 2020 and is available here.

COVID-Safe Plans

Businesses that have been required to close as part of COVID-19 restrictions must create a COVID-Safe Plan before they can re-open. If you are unsure if you need to have a plan in place, please visit www.covid-19.sa.gov.au/recovery/create-a-covid-safe-plan.

Sporting clubs and community groups are also strongly encouraged to complete a COVID-Safe Plan to prepare for re-opening their activities and programs. You will need to know the size of your facility to determine the number of people permitted in each room. SafeWork Australia has a range of checklists in their COVID-Safe resource kit to assist you to meet the required conditions. https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit.

Signage

Signage templates for display around businesses and sporting facilities are available from the Australian Government and SA Health can be downloaded from:

Council Libraries and Events

The Adelaide Plains Library (Two Wells) reopened its doors on Tuesday 19 May 2020 to normal hours of operation.  Similarly, our Mallala Library branch welcomed back patrons on Wednesday 20 May 2020.  Initially services were restricted to patrons only returning and borrowing items for a limited time. However, as COVID-19 restrictions have gradually lifted, most services have now resumed with social distancing measures and hygiene requirements in place for both patrons and staff. Please visit our Facebook page at www.facebook.com/AdelaidePlainsLibrary/, or alternatively contact Council’s Library staff on 8520 2100, for further details.

Council’s Windsor Depot Library branch reopened on Sunday 12 July 2020.

Our Justice of the Peace service recommenced at the Two Wells Library as from Saturday 1 August 2020.

Our popular events are now finally returning.  Author Georgie Brooks will be our special guest speaker at the Two Wells  Bowling Club on Friday 4 September 2020, commencing at 11:00am. Safety measures have been put into place in line with SA Health Guidelines, which will include adherence to social distancing measures, limited numbers in attendance and hand sanitiser stations.

Council continues to work closely with those person and community groups that have community events planned for the coming months.

Playgrounds and Skate Parks

Our playgrounds reopened from 13 May 2020. The community is now able to enjoy the use of these spaces again by following the required social distancing protocols and good hygiene practices.

FAQs – Frequently Asked Questions

Will Council be cleaning/sanitising the play equipment?

No. Playgrounds are used by a variety of people and it is simply not possible to clean the equipment after each use, so it is vitally important to exercise good hygiene before, during and after using equipment.

Do I need to take hand sanitiser to the playground?

This is a great idea as many within the community love to use our playgrounds. Again, exercising good hygiene is essential to stopping the spread.

Should I clean shared facilities and play equipment before use?

You have a personal and community responsibility to practice good hygiene when in the community, particularly when using equipment that is accessible to everyone. Please wipe down equipment before and after use, and also use hand sanitiser before and after touching surfaces.

Access to Council Offices and Meetings

Can I come to the Council office?

Yes, you can although we encourage you to contact Council over the phone (8527 0200) by e-mail (info@apc.sa.gov.au), or visit our website at www.apc.sa.gov.au for information.

We thank you for your patience in the event that Council staff are required to limit access to a particular facility for a period of time to ensure compliance with social distancing and density requirements.

Are Meetings still taking place?

Meetings with Council staff

All non-essential face-to-face meetings have been cancelled. Staff will continue to utilise phone or video meeting facilities where practicable.

Should you have any queries regarding an upcoming meeting scheduled with a Council officer, please contact Council.

Monthly Council meetings

The next Ordinary Council meeting is scheduled for Monday 24 August 2020 and will go ahead as scheduled using electronic means.

Committee meetings

Council Committee meetings are also being held electronically. Please visit www.apc.sa.gov.au/our-council/meetings-of-council/committeesofcouncil for upcoming meetings dates, agendas and minutes.

Community Support Services

Disability Information Helpline: 1800 643 787 – it provides information and referrals for people with a disability who need help because of Coronavirus (COVID-19).

COVID-19 Advice for Older People Support line: 1800 171 866 – has been set up to provide information, support and check on older Australians.

COVIDSafe App

The Australian Government has launched a new voluntary coronavirus app, ‘COVIDSafe’. The app is an important public health initiative to help keep us safe from further spread of Coronavirus through early notification of possible exposure.

For more details on how to download the app go to www.health.gov.au/news/covidsafe-new-app-to-slow-the-spread-of-coronavirus.

Mental Health Support

If you feel your mental wellbeing is being impacted by the current COVID-19 crisis, support services are available online at:

SA COVID-19 Mental Health Support Line 1800 632 753 open 8am to 8pm 7 days per week, or chat online via the COVID-19 Virtual Support Network (website SACOVIDMentalHealth.org.au)

CarersSA 1800 422 737 open 9am to 6pm Monday to Friday.

Support Available for Businesses

Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains

Businesses are facing very difficult challenges and opportunities at the moment in response to the COVID-19 Pandemic. Please refer to the Regional Development Australia (RDA) – Barossa, Gawler, Light, Adelaide Plains Business Support Page for further information on how you can navigate the Pandemic.

Australian Taxation Office  

To assist businesses experiencing financial difficulty as a result of COVID-19, the Australian Taxation Office are implementing a series of relief options. These relief options will not be automatically applied, so you need to contact the Australian Taxation Office to discuss them.

If you or your business are experiencing financial difficulties because of COVID-19, phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218, or see the website

ATO website link to COVID-19 specific page

Further Information

The State Government has established a COVID-19 gateway which links to relevant information on State and Federal Government websites. This gateway can be found at www.sa.gov.au/covid-19

In addition, the following information helplines have been established:

National Coronavirus Information Helpline – 1800 020 080

Call this line if you are seeking information and advice on COVID-19. The line operated 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

SA COVID-19 Information Line – 1800 253 787

This line is available to South Australians and provides local information on COVID-19 to the general public from 8:00 am to 8:00 pm, seven days a week.

Coronavirus (COVID-19) Information

Last updated Tuesday, 08 November 2022 at 02:33 pm

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Public Notice - COVID-19 - Easing Restrictions - 15 May 2020

Public Notice - Re-opening of Public Places – Parks and Playgrounds

Media Release - APC Announces Rate Relief for Ratepayers

Public Notice - COVID-19 - Electronic Participation in Council Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

APC Update - Restrictions Lifted

Following advice from the Prime Minister on 8 May 2020, non-essential Local Government facilities are able to resume services, provided that the requirements and recommendations listed below are observed and followed:

  • Limit the number of people on site to one (1) person per four (4) square metres (density requirement).
  • Observe, and encourage observing of, social distancing (1.5 metres rule) at all times.
  • Encourage good hygiene and the use of hand sanitiser.
  • Ensure frequent environmental cleaning of the premises.
  • Minimise the use of shared equipment (unless the equipment can be cleaned in between each use).
  • Implement signage/markings to support compliance with current restrictions and advice.

Commencing next week, the Council services detailed below will be re-opened to the public as part of a gradual return to life pre-COVID-19.

  1. Two Wells Service Centre

From Monday 25 May 2020, the Two Wells Service Centre will be re-opened to the public. The following hygiene and social distancing measures will be in place:

  • Perspex screens at front counter.
  • Hand sanitisers at the entrance.
  • Appropriate signage in place.
  • One (1) person per four (4) square metres, which means only (1) customer at the front counter at a time.

It remains ‘business as usual’ and rostering is in place for our staff so that we can continue to provide services to our community whilst ensuring adherence to social distancing and density requirements.

We continue to encourage customers to consider alternatives, where possible, to visiting Council’s offices to request a service.

2. Two Wells Library

We are pleased to be planning the resumption of our library service from next week, with our Two Wells and Mallala Libraries scheduled to reopen on Tuesday 19 May 2020. At this stage, services will be restricted to borrowing services only at each location. Other ‘in-person’ services, such as the use of computers and seated areas, will continue to be restricted until we receive further advice from government and health experts that these activities can resume. The following hygiene and social distancing measures will be in place to maintain public health requirements:

  • Perspex screens at borrowing counter.
  • Hand sanitisers available.
  • Appropriate signage in place, including cordoned off areas.
  • One (1) person per four (4) square metres, which means only one (1) customer at the counter at any time.

Contacting Council

Please consider alternatives to visiting Council’s offices to request a service.

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekend.

Hygiene

The Department of Health advises:

  • Stay at home (including for work) and avoid close contact wherever possible
  • Practice social distancing – stay 1.5 metres away from other people whenever possible
  • Self-isolate if you are sick, have been in close contact with someone with COVID-19 or have recently returned from overseas
  • Wash your hands regularly with soap and water for 20 seconds, including before and after eating and after going to the toilet
  • Cover your cough or sneeze with a tissue and dispose of it straight away; wash your hands afterwards
  • Use alcohol-based cleaning and sanitary products
  • Avoid touching your eyes, nose and mouth
  • Clean and disinfect surfaces and frequently used objects

Expert Advice

We continue to encourage our community to follow the advice of the relevant government and health authorities. The Australian government is strongly encouraging all of us to download the COVIDSafe app – information about the app can be found at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app#about-the-app

In line with government advice, Council hopes to establish a return of normality by July 2020. This will be a staged approach and we must continue to follow the expert advice and play our part in adhering to the measures and precautions in place.

Stay safe everyone and we look forward to a gradual return to some normality in the near future.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

Coronavirus (COVID-19) Information

Last updated 16 May 2020

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Public Notice - COVID-19 - Easing Restrictions - 15 May 2020

Public Notice - Re-opening of Public Places – Parks and Playgrounds

Media Release - APC Announces Rate Relief for Ratepayers

Public Notice - COVID-19 - Electronic Participation in Council Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

Coronavirus (COVID-19) Information

Last updated Friday, 15 May 2020 at 03:48 pm

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Public Notice - Re-opening of Public Places – Parks and Playgrounds

Media Release - APC Announces Rate Relief for Ratepayers

Public Notice - COVID-19 - Electronic Participation in Council Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Media Release - APC Announces Rate Relief for Ratepayers

Public Notice - COVID-19 - Electronic Participation in Council Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Public Notice - COVID-19 - Electronic Participation in Council Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Information and Advice

South Australian Government Dedicated COVID-19 Website

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Mental Health and Wellbeing Information

South Australian Health - COVID-19 Mental Health Support

Mental Health Wellbeing Support Services and Telephone Contacts - Provided by Regional Development Australia

Council Updates

Latest COVID-19 Related Notices from Adelaide Plains Council

Coronavirus (COVID-19) – Council and Committee Meetings

COVID-19 Update - Two Wells Office Closure - 30 March 2020

Council's Response to COVID-19 - 30 March 2020

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.

The health of our community, visitors, and staff is our number one priority.
Our response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

COVID-19 Update 30 March 2020

Information and Advice

Information and national updates - Australian Government - Department of Health

General questions National Coronavirus Information Hotline 1800 020 080

Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play or join the Federal Government WhatsApp channel on iOS or Android.

Customer Service

Due to COVID-19, the Two Wells Service Centre will be closed until further notice.

Council’s principal office at Mallala remains open however in light of the Prime Minister’s recommendation to stay at home and self-isolate as much as possible, and to only leave the house for essential reasons, we continue to encourage customers to consider alternatives to visiting Council’s offices to request a service:

Submit a request via our website: Customer Request

Services you can access via Council’s website or by telephone include:

  • Payments, including for rates, fines
  • Lodging and tracking Development Applications
  • Ordering items from our libraries, including e-books
  • Request graffiti removal
  • Submitting feedback or a complaint
  • Dog registrations
  • Call Customer Service on 8527 0200 between 9am to 5pm Monday to Friday
  • Email info@apc.sa.gov.au outside of hours and on weekends

The Department of Health advises:

  • Covering your coughs and sneezes with your elbow or a tissue
  • Disposing of tissues properly
  • Washing your hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces
  • If you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Services and Facilities

The anticipated spread of coronavirus is likely to impact on services and facilities.

Changes to our operations and facilities as a result of the virus will be published on this page.