Contact Us
On this page: Contact us / Visit us / Access information / Our customer service / Connect with us online
Call or write
📫 PO Box 18, Mallala SA 5502
Visit
Submit a request
Request a service, or report an issue with a road or other infrastructure.
Rubbish bin collections
Contact Solo Resource Recovery to report a missed bin collection, or to arrange a replacement bin.
Respect
We kindly ask that you treat our staff with respect and patience when contacting our team.
Call us on 08 8527 0200 after hours and follow the prompts to reach the right team for urgent help with roads, CWMS or lost and found pets.
You can contact a Council Member directly or send an email to all as a group.
Our forms are available on our documents page.
We can receive requests for service from our community by the following methods:
- Council Members
- Submit a form on our website
- Phone
- Postal mail
- In person at our Council offices
- Petition to Council
- My Local Services app
- Social media
We will not accept other third party or subscription-based applications, including Snap Send Solve, for requests for service.
Visit us
Council offices
Mallala Principal Office
📍 Address
2A Wasleys Road
Mallala SA 5502
🕘 Open
9am to 5pm
Tuesdays and Thursdays
Closed on public holidays
Two Wells Service Centre
📍 Address
69 Old Port Wakefield Road
Two Wells SA 5501
🕘 Open
9am to 5pm
Mondays, Wednesdays and Fridays
Closed on public holidays
Libraries
Mallala Library
📍 Address
2A Wasleys Road
Mallala SA 5502
🕘 Open
Monday closed
Tuesday closed
Wednesday 10am to 12pm
Thursday closed
Friday 3pm to 5pm
Saturday closed
Sunday closed
Closed on public holidays
📱 Phone 08 8520 2100
✉ Email library@apc.sa.gov.au
Two Wells Library
📍 Address
61 Old Port Wakefield Road
Two Wells SA 5501
🕘 Open
Monday closed
Tuesday 9am to 5pm
Wednesday 12pm to 7pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday 9am to 11:30am
Sunday closed
Closed on public holidays
📱 Phone 08 8520 2100
✉ Email library@apc.sa.gov.au
Depot and waste
Mallala Depot
📍 Address
21 Aerodrome Road
Mallala SA 5502
Deliveries only. Not open to the public.
Resource Recovery Centre
📍 Address
Lot 53 Wells Road
Two Wells SA 5501
🕘 Open
Wednesday 1:30pm to 3:30pm
Saturday 9am to 12pm
Sunday 9am to 12pm
Closed on public holidays
Council chambers
Mallala Council Chamber
📍 Address
2A Wasleys Road
Mallala SA 5502
Two Wells Council Chamber
📍 Address
65 Old Port Wakefield Road
Two Wells SA 5501
Access information
We are required to maintain a variety of documents (under section 132 of the Local Government Act 1999) that assist with and document Council business, and make these documents available to our community. These obligations do not limit or affect the operation of the Freedom of Information Act 1991 to Council documents.
You can also view these documents in person at our Mallala or Two Wells office.
Our customer service
Adelaide Plains Council is dedicated to delivering exceptional customer service and fostering positive relationships with our residents, ratepayers, and visitors.
Our Customer Service Team operates from both the Principal Office in Mallala and the Service Centre in Two Wells, ensuring they are well informed about regional matters.
We address a wide range of queries and requests daily, including missing animals, personal information updates, and information on local services and history. Most queries are promptly resolved by our Customer Service Officers, with more complex issues escalated to the appropriate department for expert assistance.
Quality customer service is a commitment of all Council staff, and we welcome feedback from our community.
When you provide us with feedback, you can expect us to acknowledge receipt of feedback within 2 business days, in the same format as the feedback was received, excluding anonymous feedback.
We kindly ask that you treat our staff with respect and patience when contacting our team.
Adelaide Plains Council is committed to creating a welcoming and respectful environment for our community and our staff. We value each interaction and strive to provide the best possible service with professionalism, care and courtesy. In order to maintain this positive atmosphere, we kindly ask that all customers treat our staff with respect and patience. Our team members are here to help, and we believe that mutual respect goes a long way in making everyone’s experience more enjoyable and productive.
Aggressive behaviour, abusive language, or any form of harassment toward our staff will not be tolerated under any circumstances. We understand that concerns or frustrations may arise, and we are more than willing to work with you to find a solution respectfully and constructively. Let’s work together to ensure our space remains safe, respectful, and positive for all. Thank you for being a valued part of our community.
Connect with us online
Last updated 17 October 2025
